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Noticeboard

1.  Important Notice
From 1 March 2019 pharmacies will no longer be able to order prescriptions on behalf of patients at this practice.  If this change affects you please make arrangements to order your own prescriptions directly from the surgery.
 

2.  On-line Patient Access - See video and information below.  Sign up today ..
3.  Electronic Prescribing Service (EPS) Info here:EPS INFO
  Download Pharmacy Nomination Form here  Form
4.  TIMES ARE CHANGING - EXTENDED ACCESS EVENINGS & WEEKENDS: wef 1 June 2019 The HUB has changed to LEY HILL SURGERY, 228 Lichfield Rd, Sutton Coldfield B74 2UE
EXTENDED HOURS HELD AT ASHFIELD SURGERY, HAVE NOW BEEN RESUMED THROUGH OUR PCN.  PLEASE NOTE THESE APPMTS ARE ADDITIONAL TO THE HUB UNTIL DEC 2019.

5.  Care of your ears: Ear Syringing is used to clear ear wax from ears that is causing reduced hearing. This service will no longer be available at the surgery. We have put together an INFORMATION LEAFLET designed to help you care for your ears.
6.  CCG Poster with information on medications available Over The Counter - see Repeat Presriptions.  

7.  Friends & Family Test - Your views are important to us.  Please take a minute to answer 2 simple questions -  Click here

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking here:  Complaints Procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Access Information Standard - Access Information Poster

Please let us know if you require information in a different format, BSL, Interpreter or other communication support.  Forms are available at reception or click here to download:  Patient Form-AIS



 
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