Appointments

Total Triage Online Appointment Requests

Submit your request for an appointment online here

In order to use the new online booking service. You will need to have a valid email address. You can update your contact details via Patient Access or the NHS App. Alternatively, you can follow the link below and complete the form to let us know your email address.

Update your Contact Details here

Appointments NOT booked via the online service

Appointments with the Nursing team are NOT booked via the online form. Please call the practice as normal to book these appointments.

• Annual Reviews (Respiratory, Diabetes, CKD)
• Cervical Screening (smears)
• Wound Care & Dressings
• Injections (including holiday vaccinations)
• Baby Immunisations
• Mom & Baby checkups
• Phlebotomy (blood) appointments
• Health Checks (including Blood Pressure Checks)
• ECGs
• Contraception and Sexual Health (CASH) clinics

How It Works

Rapid Health – Patient Explainer on Vimeo

You can call, walk in, or ideally use our online request form and answer some simple questions about your needs. The system will then assess your responses and provide you with appropriate local services, self care, or a clinical appointment where needed.

Can you still book appointments with specific doctors, can I book either a telephone or face-to-face appointment?

Yes you can. When you have completed the online form, you will be presented with a list of suitable appointments. You can filter by specific clinicians and whether the appointment is face-to-face or telephone.

Sharing Information With Our Call-handlers
Irrespective of how you make your request (online, face-to-face or via telephone), all requests for an appointment will go via our triage system. Our call handlers will need to ask you information in order to allow our triage team to make the most appropriate decision regarding your care.

If you are uncomfortable with sharing this information with our call-handlers, please use the online appointment request option to complete the information yourself.

We will not be able to make exceptions for patients unwilling to share this information with our call-handlers or submit the information themselves online.

Appointment Line (0121 351 7955 / 0121 351 3238)
Our phone lines are available as normal between 08:30 to 12:00 and 14:00 – 18:00 (Monday, Tuesday, Thursday & Friday) 08:30 to 13:00 (Wednesday)

Extended Access Hours

Livi

Livi is working in partnership with Ashfield Surgery to provide FREE GP video consultations for our patients; appointments are booked via the Livi app with is available on most smartphones via the app store.

• Livi – See a GP by video on the App Store (apple.com)
• Livi – See a GP by video – Apps on Google Play

They offer a range of appointment times to suit your needs including evening and weekend appointments and can cover a range of medical needs including coughs and colds, fever, fit notes, UTIs, anxiety and depression, and many other health queries.

More information is available by visiting their website at www.livi.co.uk 

Support with the app and appointments is available by calling 0203 870 3029 or by email support@livi.co.uk

Cancellations

Once you have been given an appointment time, please ensure you are available for the GP or nurse for telephone consultations. Demand on clinician time is very high , and not being available or non-attendance of booked appointments is a waste of valuable time which increases the general waiting time for an appointment. Patients are expected to give advanced notice (at least 1 hour) if they are unable to attend. Repeated failure to do this may lead to removal from our list.