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Coronavirus (COVID-19)

Advice in your region

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Get the latest NHS information and advice about coronavirus (COVID-19).

Get a test to check if you have coronavirus on GOV.UK

Book a coronavirus vaccination if you have been invited


Symptoms

Find out about the main symptoms of coronavirus and what to do if you or your child has them.

Testing and tracing

Get a test to check if you have coronavirus, understand your test result and find out what to do if you're contacted by NHS Test and Trace.

Self-isolation and treating symptoms

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Vaccination

Book your coronavirus vaccination, read about the vaccine and understand what will happen on the day of your appointment.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Long-term effects (long COVID)

Find out about the long-term effects coronavirus can sometimes have and what help is available.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.

Take part in research

Find out about health research studies and how you may be able to take part.

Gov.UK: National lockdown in England

Information about restrictions and tiers in your area.

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Ashfield Surgery
8 Walmley Road
Sutton Coldfield, B76 1QN
Tel: 0121 351 7955

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Noticeboard

CORONAVIRUS VACCINATION NEWS ***IMPORTANT***

The Coronavirus vaccination is now available to our patients aged 80 and over.  Please do not phone the surgery, we will call all the patients in this group and advise where and when the vaccination can be given.  These vaccines are administered for several surgeries within the Primary Care Network, and COVID vaccine is not supplied directly to us at Ashfield Surgery.

PLEASE NOTE:  ALL GP APPOINTMENTS REMAIN TELEPHONE CONSULTATIONS ONLY, THE GP OR NURSE WILL CALL YOU AS CLOSE TO THE APPMT TIME AS POSSIBLE.  IF THE GP FEELS YOU NEED TO BE SEEN FACE TO FACE, THEY WILL MAKE ARRANGEMENTS FOR AN APPOINTMENT AT OUR AMBER CLINIC WITH YOU DURING THE CONSULTATION,  WEARING FULL PPE.

OUR NURSING TEAM ARE SEEING PATIENTS IN FULL PPE FOR INJECTIONS,  WOUNDCARE, BLOOD TESTS CHILDHOOD IMMS & SMEARS.  PLEASE CALL THE APPMTS LINE. REVIEW OF DIABETES AND RESPIRATORY LONG TERM CONDITIONS REMAIN TELEPHONE CONSULTATIONS.

If you’re a member of the public, you can find medical guidance on coronavirus on the NHS website. You can also sign up to alerts on infectious diseases on gov.uk.

  On-line Patient Access

1.  On-Line Triage & Consult available - click on link below.

https://www.patientaccess.com/.

2.  Order repeat prescriptions on-line via Patient Access.
3.  Electronic Prescribing Service (EPS) Info here:EPS INFO
  Download Pharmacy Nomination Form here:   Form

4.  Care of your ears: Ear Syringing is used to clear ear wax from ears that is causing reduced hearing. This service will no longer be available at the surgery. We have put together an INFORMATION LEAFLET designed to help you care for your ears.
5.  CCG Poster with information on medications available Over The Counter - see Repeat Presriptions.  

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking here:  Complaints Procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Access Information Standard - Access Information Poster

Please let us know if you require information in a different format, BSL, Interpreter or other communication support.  Forms are available at reception or click here to download:  Patient Form-AIS



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