OUR GPs ARE AVAILABLE FOR URGENT TELEPHONE CONSULTATIONS ON BANK HOLIDAY FRI 8 MAY 2020 - 10AM - 2PM. CALL APPMTS LINE AND YOU WILL BE DIVERTED TO OUR STAFF.
Application form for On-line booking:
On-Line Access Registration Form
Access On-line to book or cancel: Patient Access
ON-LINE APPOINTMENTS HAVE BEEN SUSPENDED ON NHSE INSTRUCTIONS, DUE TO CORONAVIRUS. ALL PATIENTS WILL NEED TO PHONE IN FOR AN APPOINTMENT AND WILL BE ASKED SCREENING QUESTIONS. WE APOLOGISE FOR ANY INCONVENIENCE.
BANK HOLIDAYS HAVE BEEN CANCELLED DUE TO COVID-19. TELEPHONELINES WILL BE OPEN TO BOOK TELEPHONE CONSULTATIONS ONLY ON FRI 10 APRIL & MONDAY 13 APRIL.
All surgery consultations are by appointment only and can be made by telephone, in person, or online via the above link. To reduce inconvenience and waiting times for other patients, those arriving more than 10 minutes late are routinely asked to rebook. If you telephone us in advance to let us know you are going to be late we will try to accommodate you.
Appointment telephone Lines open
Mon, Tues, Thurs & Fri 08:30-12 noon & 14:00 - 18:00 & Wed 08:30-13:00
Note: The appointments are on a live system and release at the same time for phones, on-line & at reception desk.
75% of our appointments are available for pre-booking with your own doctor up to four weeks in advance. The other appointments become available on the day.
Phased release of appointments information: Appointments Protocol
If you need an appointment on the same day please contact the surgery. If you feel that you must be seen we will always accommodate you, but it will not always be possible for to see the doctor of your choice, and you may need to be flexible regarding the time of the appointment.
We always encourage you to see your own GP for routine matters, as this improves consistency and continuity in your care.
Patients wishing to speak a GP for advice, must leave their message with the receptionist along with confirmation of telephone nbr, and a GP will endeavour to contact you within 48 hours.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
EXTENDED HOURS ACCESS:
Please note: Extended Hours HUB will be at Ley Hill Surgery, 228 Lichfield Rd, Sutton Coldfield B74 2UE wef 1 June 2019
Non-attendance of booked appointments is a waste of valuable time which increases the general waiting time for an appointment. Patients are expected to give advanced notice (at least 30 minutes) if they are unable to attend. Repeated failure to do this will lead to removal from our list.