Appointments

OUR GPs ARE AVAILABLE FOR URGENT TELEPHONE CONSULTATIONS ON BANK HOLIDAY FRI 8 MAY 2020 - 10AM - 2PM.  CALL APPMTS LINE AND YOU WILL BE DIVERTED TO OUR STAFF.

Application form for On-line booking: 

On-Line Access Registration Form

Access On-line to book or cancel: Patient Access

ON-LINE APPOINTMENTS HAVE BEEN SUSPENDED ON NHSE INSTRUCTIONS, DUE TO CORONAVIRUS.  ALL  PATIENTS WILL NEED TO PHONE IN FOR AN APPOINTMENT AND WILL BE ASKED SCREENING QUESTIONS. WE APOLOGISE FOR ANY INCONVENIENCE.

BANK HOLIDAYS HAVE BEEN CANCELLED DUE TO COVID-19.  TELEPHONELINES WILL BE OPEN TO BOOK TELEPHONE CONSULTATIONS  ONLY ON FRI 10 APRIL & MONDAY 13 APRIL.

All surgery consultations are by appointment only and can be made by telephone, in person, or online via the above link. To reduce inconvenience and waiting times for other patients, those arriving more than 10 minutes late are routinely asked to rebook. If you telephone us in advance to let us know you are going to be late we will try to accommodate you.

Appointment telephone Lines open
Mon, Tues, Thurs & Fri 08:30-12 noon & 14:00 - 18:00 & Wed 08:30-13:00

Note: The appointments are on a live system and release at the same time for phones, on-line & at reception desk.

75% of our appointments are available for pre-booking with your own doctor up to four weeks in advance. The other appointments become available on the day.

Phased release of appointments information:  Appointments Protocol

If you need an appointment on the same day please contact the surgery. If you feel that you must be seen we will always accommodate you, but it will not always be possible for to see the doctor of your choice, and you may need to be flexible regarding the time of the appointment.

We always encourage you to see your own GP for routine matters, as this improves consistency and continuity in your care.

Telephone Advice

Patients wishing to speak a GP for advice, must leave their message with the receptionist along with confirmation of telephone nbr, and a GP will endeavour to contact you within 48 hours.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

EXTENDED HOURS ACCESS:

Please note:  Extended Hours HUB will be at Ley Hill Surgery, 228 Lichfield Rd, Sutton Coldfield B74 2UE wef 1 June 2019                    

Cancellations

Non-attendance of booked appointments is a waste of valuable time which increases the general waiting time for an appointment. Patients are expected to give advanced notice (at least 30 minutes) if they are unable to attend. Repeated failure to do this will lead to removal from our list.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.  An urgent only visiting service exists after 12:00 by the on-call doctor

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Training Practice

We are a GP training practice and have up to five GP Registrars working with us on training attachments.

We also work with Birmingham University in teaching and training final year medical students in the practice.  Patients may be asked their permission to be seen and examined by a student, but will always be reviewed by a doctor together afterwards.  You will be asked for your consent,, but can decline if you wish.